Delivery
Order Processing Times
Once payment (settled in GBP) is completed and verified, your order will be processed by our warehouse system awaiting product fulfilment in a maximum of 24 hours.
Please expect 3-5 working days for your delivery. If you have not received your order after 5 working days, please login to your account and visit the Orders page which will show all your recent orders. You will then be able to select the relevant order and track the parcel
Daily cut-off times for same-day dispatch (weekdays only) is 3PM GMT. Orders placed after our cut off time of 3pm will be dispatched on the following business day. Please note, if an order is placed after 3pm on Thursday it will then not be dispatched until the following day (Friday) ready for delivery on Monday. This equally applies for all orders placed after 3pm on Friday and over the weekend, which will not be dispatched until Monday ready for delivery on Tuesday.
Signing For Your Purchase
You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.
If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.
Your Delivery Options
Enjoy Free Standard Delivery on all orders placed on our website.
Receive your purchase within 5 business days after your order has been accepted.
Delivered 9am-5pm, Monday to Friday
Standard Delivery orders are typically fulfilled by DHL. However, for certain regions, or due to unforeseen circumstances, an alternative carrier may also be utilized to meet the expedited delivery timeline
Our Delivery partners
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site). All you need is your tracking (shipment waybill) number.
Here’s a few options you can select to customize your delivery:
Schedule Your Delivery
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
Where available, you’ll also be able to select a timed window to receive your order.
Signature Release
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, SRUR Beauty Center and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Leave With Neighbor
Request for your order to be left with your neighbor by providing DHL with their house number and any further instructions. Please note that if you select this option, SRUR Beauty Center and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Collection from a DHL Service Point or Parcel Locker
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
A photographic ID (e.g. passport or driving license)
Your email/SMS notification from DHL
In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.
Vacation Hold
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
Where available, you’ll also be able to select a timed window to receive your delivery.
Shipping Restrictions
Due to transport restrictions, we are unable to ship pressurized or flammable items by air. As a result, orders containing fragrance, nail and aerosol products must be delivered via our Standard shipping option or our Premier service.
As we’re unable to deliver to certain postcodes, we suggest that you select a different shipping destination. Contact our Customer Care team to help you choose an alternative.